Surfboard modems have a built in DHCP server that only activates if the cable modem does not get SYNC with the cable company, try disconnecting the cable from the modem and reboot the modem and see if you get a 192.x.x.x from the cable modem this will narrow down to a modem or provider issue.ĭon't know if this is any info to help but it is a step that we used to reestablish MAC provisioning to the modem. The 'Max 2' is the allotted number of CPE that can be connected to the device at the same time as you may have two IP's allotted on your account/ or based on surfboard standards you are allotted the LAN MAC and CPE MAC allowing only one IP. When I had worked for our local cable company as an internet technician we ran into similar situations where the LED was lit, activity was shown but the system was not given an IP.
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